Shipping & Returns

All products sold at Luce Teas will have a 7 days return policy!

Returned product must be in its original condition and not abused. Buyer must inform us at shop@luceteas.com  within the 7 days period as of the INVOICE DATE of the product before returning the product.

 

Luce Teas will confirm with the buyer for the returning arrangement and buyer must ship the product back to Luce Teas's address at his/her own cost. Buyer will take full responsibility of the product damage/lost of the during the return shipment back to Luce Teas, thus is advice to use insured registered shipping. Buyer must ship and return the product to Luce Teas within 7 days after receiving the return confirmation. 

 

Restocking Fees: Unless the product is defective or the return is a direct result of a Luce Teas error, a restocking fee of 15%  may be charged.    

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